Frequently Asked Questions

OUR PRODUCTS

Q. Are your cartridges genuine?

A. The cartridges supplied by us are genuine and original manufacturer’s products (for example HP, Samsung, Brother, Canon, Xerox etc). Only the retail packaging has been replaced due to marks, scuffs or opened in error.

Q. What is ReBox?

A. ReBox is the process whereby original manufacturer’s cartridges are re-boxed into a plain, white box due to the original retail packaging being scuffed, marked or opened in error. As part of this process and under our quality control accreditations – ISO9001 and ISO14001, we take the cartridge out of its original damaged retail packaging and thoroughly inspect it for any form of damage. Cartridges that pass our quality control procedure are then re-packaged into plain white boxes – ReBox! The old retail packaging is then correctly recycled.

Q. What does OEM stand for?

A. Original Equipment Manufacturer. All of our products are OEMs.

Q. Is ReBox good value for money?

A. Our OEM ReBox cartridges give you outstanding financial value when compared to OEM cartridges in their original manufacturer’s packaging. You get a genuine, original, OEM cartridge – guaranteed 100% by us – and you make a huge financial saving. The only thing you don’t get is the damaged, original retail box!

Q. Does toner have an expiry date?

A. No. Toner is a powder and does not have an expiry date

Q. Can I use a colour cartridge in a black and white printer?

A. No. Monochrome printers are designed to use black ink only. If you want to print in colour, you will need to use a colour printer.

ORDERING

Q. Do you take orders over the phone?

A. Yes. If you wish to place an order over the phone, please call +44(0)1277 237803 between 9.00 a.m. and 5.00 p.m. weekdays only.

Q. Do your prices include VAT?

A. Yes all of the prices shown on our website include VAT

Q. Can you provide a VAT invoice?

A. Yes. We are VAT registered and can provide a VAT invoice.

Q. What payment methods do you accept?

A. We accept Paypal, Mastercard, Visa and American Express.

DELIVERY

Q. Do you deliver outside the UK?

A. Orders delivered outside of the UK…

Q. Which countries do you deliver to in Europe?

A. Germany, France, Spain…

Q. How much does it cost to deliver to UK Mainland?

A. Orders Delivered within UK Mainland…

Q. How much does it cost to deliver to selected countries in Europe?

A. Orders delivered outside of the UK to designated European Countries…

Q. How long will it take for my delivery to arrive?

A. Delivery Information…

RETURNS & REFUNDS

Q. I have received a faulty cartridge. How do I claim a replacement or refund?

A. RETURNS & REFUNDS…

Q. I have ordered the wrong cartridge. What should I do?

A. You ordered the wrong cartridge…

Q. I have been sent the wrong cartridge. How will you rectify this?

A. We supplied the wrong cartridge…

Q. I have received my cartridge but I’m not sure it’s the right one. What should I do?

A. Some cartridges fit several models of printer and can have various different names. If you are unsure, please contact us to check before attempting to use the product, as we cannot exchange if the product has been tampered with.